Shipping Policy
Thank you for shopping with us! We want to make your experience as smooth as possible, and that includes ensuring your orders are shipped quickly and securely. Please review our shipping policy below for details.
Shipping Methods & Costs
We offer a variety of shipping options to suit your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Shipping costs will vary based on your location, the weight of your order, and the shipping method chosen. The exact shipping fee will be calculated and displayed during checkout before you complete your purchase.
Processing Time
Orders are typically processed within 1-2 business days. Please note that processing time may vary depending on product availability, order volume, and holidays. You will receive an email notification with tracking information once your order has shipped.
Order Confirmation
After placing your order, you will receive an order confirmation email with your order details. Please ensure the shipping address is correct. If you need to update your shipping address, please contact us as soon as possible.
Shipping Restrictions
- We currently only ship to U.S territories.
- We do not ship to P.O. Boxes or APO/FPO addresses.
- For international orders, please note that additional customs fees, taxes, or duties may apply upon delivery, and customers are responsible for these costs.
Lost or Damaged Packages
If your order arrives damaged or is lost during shipping, please contact our customer service team at 757-281-3299 within 7 days from receiving the package, and we will assist you in resolving the issue.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can track the status of your order on the carrier's website or through your account on our site.
Missing Packages
If your tracking number shows your package has been delivered but you haven't received it, please check with neighbors or other household members, as it may have been left with them. If you are unable to locate your package, please contact us and we will assist you.
Holiday Shipping
Please be aware that shipping times may be delayed during peak holiday seasons. We recommend ordering early to ensure timely delivery.
Returns & Exchanges
For our return and exchange policy, please contact us.
If you have any questions regarding shipping, feel free to contact us on instagram at custom.carpet.creations
Thank you for choosing Custom Carpet Creations!